CUSTOMERS
Billing Information
Click the “Pay Your Bill” button to make an online payment.
For payments made at the District office, only cash, checks and money orders will be accepted. Credit card payments can NOT be made at the District office. Use the link above to make all credit card and ACH payments. Please do not mail cash!
Mail payments to: P.O. Box 288, Wheat Ridge, CO 80034
Phone Payments: 1-(877) 885-7968
Drop off payments: There is a drop box located at 7100 W. 44th Avenue on the East side of the building at the end of the sidewalk entering the building.
Residential accounts are billed annually in January for the coming year. Total payment or one-half payment is due and payable on the due date in February. The second half is due in June. Commercial accounts are billed quarterly. A late charge of $15.00 will be added to all past due residential accounts. Delinquent commercial accounts will be charged interest at a rate of 12% per annum interest on delinquent balances. Late charges will not exceed 25% of amounts due.
CRS 32-1001(1)(J) Until paid, all service charges shall constitute a perpetual lien on property served. If an account is turned over for collection, all court costs and legal fees will be added to the account.
Maintenance & Repairs
Maintenance of your service lateral sewer line from your house to the District’s main line in the street or alley is the responsibility of the property owner. Roots and other blockages need to be cleared by the homeowner’s plumber.
IMPORTANT: Contact us if you are planning to clean your lines so that we can make certain your debris does not cause a blockage in the main line.
sewer backups
It is important to call us to report any sewer backup issues immediately.
Please contact our 24/7 emergency dispatch at 1-877-854-5453.
Our contractors will determine if the problem exists in our main line or if it is isolated to the service line running to your house. They will offer advice on what steps you should take to correct the problem.
Licensed Contractors
Maintenance and repairs to your sewer line must be completed by a licensed contractor authorized by the District. Please contact the District for a current list of licensed contractors.
What Goes Down the Drain
The sewer system, including your service lateral, is the responsibility of all users. Only certain matter should be flushed down the system.
Yes:
Human waste
Toilet paper
Minimal food waste, even with a garbage disposal
No:
Absolutely no grease!
Facial tissue
Paper Towels
Diapers
Feminine Products
Chemicals
Petroleum Products
Pesticides
Medications
For more information pertaining to what can and can NOT be flushed, please see Cover Your Flush-DO NOT FLUSH ITEMS.